Absolute Mobility Privacy Notice


1) Categories of personal information

We process the following personal information about you:

Your personal and contact details.

Details of any secondary contacts that help or represent you such as family, friends and Power of Attorney.

Records of your contact with us, including products and services you have purchased from us or shown an interest in.

Details of your property where we have visited to quote and survey.

Information about your health or if you are a vulnerable customer.


2) Source of personal information

We collect personal information from:

You directly and from any of your secondary contacts that help or represent you such as family, friends and Power of Attorney.

We may obtain information from other sources and organisations, including but not limited to credit reference agencies, publicly available directories (eg BT enquiries) to help improve our products, service or business.


3) Use of personal information

We use your personal information to:

Help us offer you relevant products and services by direct marketing communications. We’ll contact you by post, telephone, mobile phone, SMS, email and digital channels including social media. Offers may relate to any of our products and services as well as products and services offered by our business partners.

Share information with our business partners to offer you marketing communications relevant to other products and services you are interested in.

Manage any aspect of the product or service we supply to you.

Comply with legal and regulatory obligations, requirements and guidance.

Monitor and keep records of our communication with you and to update, correct, complete, amend or delete your personal information.

Provide insight and analysis of our customers in order to help us improve products or services or assess or improve our business operations.


4) Legal grounds for processing personal information

We rely on the following legal basis:

Where it is needed to provide you with our products and services.

Where it is in our legitimate interests to do so.

To comply with legal obligations.

With your consent or explicit consent.


5) Other organisations we share personal information with

We share your personal information with:

Our business partners who offer products and services you are interested in, or other organisations who are a part of providing your products or services or operating our business.

Government and regulatory bodies such as HMRC.

Other organisations and businesses who provide services to us, including but not limited to, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of back office functions.


6) How and when you can withdraw your consent

You can withdraw your consent at any time and ask us not to contact you by getting in touch with us. You can ask us not to pass your details to our business partners at any time by getting in touch with us. Please see our contact details listed below.

We may still need to contact you about the products and services we have supplied you with, such as to request payment for any outstanding money or debts you owe us, to honour any service or warranty obligations or to deal with any questions or issues about the products or services that you may later have.


7) Transferring personal information outside the UK or EEA.

We are based in the UK, but on an occasion that your personal information may be transferred outside the EEA we will make sure suitable safeguards are in place to protect your personal information.


8) When personal information changes or is incorrect

If your personal information changes or is incorrect you should get in touch and tell us so we can update our records. Please see our contact details listed below.


9) Do you have to provide your personal information to us?

We are unable to provide you with our products and services if you do not provide certain information to us.


10) Retaining personal information

We will retain your personal information:

For as long as we have reasonable business needs to manage our relationship with you.

For as long as our warranty and guarantees to you last and then for as long as someone could bring a claim against us.

Retention periods in line with legal and regulatory requirements or guidance.


11) Web site cookies

By using this website, you consent to the use of cookies in accordance with our Cookies Policy. You will have seen a notification on your first visit to this website, although it will not usually appear on further visits. You may make changes to your consent at any time by following the instructions contained in the policy.

What are cookies?
A cookie is a small piece of data (text file) that a website asks your browser to store on your device to remember information about you, such as your language or login preferences. Those cookies are set by us and called first party cookies. We also use third party cookies, which are cookies set from a domain different to the domain of the website you are visiting.


12) Changes to this privacy notice

We may change this privacy notice from time to time by updating this page. We encourage you to check this privacy notice for changes when you visit our web site.


13) Contact us

By post: Absolute Mobility, Unit 3 Fairview Works, Newtown Road, Henley on Thames, Oxon RG9 1HG.

By telephone: 01491 411 041.

By email: [email protected]




Need some help choosing your new easy access bathroom?
Call 01491 411 041 and speak to a friendly adviser

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General Enquiry

For any other enquiry, please use our contact form

Acorn Stairlifts

Stay mobile at home with an acorn stairlift

Acorn Stair Lift

“Dear all at Absolute Mobility, I have used that bath several times now and I’m delighted with it! being able to try it on your mobile showroom definitely made the difference so thank you for coming out to me so quickly.”

Mrs Evans – Portsmouth